Description HSBC Operations, Services and Technology (HOST) HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking an experienced professional to join our team. In this role, you will: Perform all payment related transactions accurately, promptly , skillfully and full responsibility .Ensure transactions are adhere to internal guidelines and external regulations.Report any suspicious transactions to line manager immediately. Provide high quality customer services and maintain pleasant customer relationship. Answer customers and customer groups' enquiries professionally and solve their problems tactfully. Keep customer information confidential. Report to supervisor/line manager for customer feedback in time. Maintain HSBC internal control standards,implement and observe Group Compliance Policy and main awareness of operation risk and minimize the likelihood of it occurring.Have strong sense of Anti-ML and implementation. Back up other position under line manager's arrangement.Qualifications To be successful in the role, you should meet the following requirements: To meet customers' satisfactions by providing quality services without compromising our compliance standards; Good communication and interpersonal skill Good written and spoken English Be honesty and dependable Good team work spirit and fast learning skill Like to contribute to the job with passion You’ll achieve more when you join HSBC. www.hsbc.com.cn/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS/TZ/* Issued by HSBC Bank (China) Company Limited
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